Frequently Asked Questions
This FAQ covers Supergoop! orders placed with Supergoop.
Where do you ship?
We ship within the United States. Free Standard Shipping is available.
How long does shipping take?
Processing normally takes 1–2 business days, followed by an estimated 4–6 business days in transit. Weekends and U.S. federal holidays are excluded.
How do I track an order?
Tracking is emailed after shipment. Use that link for the carrier's latest scan.
Can I change or cancel an order?
Contact us promptly before shipment. We will try to help, but changes and cancellations are not guaranteed after processing begins.
Can I return an item?
An eligible unused item in original condition and packaging may be requested for return within 30 days after delivery. Contact us first; eligible return shipping is merchant-paid.
When will I receive a refund?
After a return is received and approved, the refund is issued to the original payment method within 10 business days. The bank or provider may take additional time to post it.
What if an item is damaged, missing or incorrect?
Send the order number, details and clear photos so we can investigate.
Which payment methods can I use?
Use a payment method currently displayed on the Shopify checkout page for your order.
How do I contact you?
Supergoop
Email: Support@Supergore.shop
Phone: 701-330-6213
Address: 1719 S Washington St, Grand Forks, North Dakota, 58201, United States